Americanmso

Customer Service

Customer Service team

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IMS provides extensive training to our Customer Service team to equip them with the knowledge and tools needed to offer meaningful and positive member and provider experiences. Our team takes full advantage of each opportunity to speak to a provider, member, caregiver, or family member by using motivational interviewing techniques to better understand the reason for the call, and to successfully resolve issues on the spot. Our Customer Service application was strategically selected to offer additional information to our Customer Service representatives. This provides our team with a complete view of each caller, to assist in addressing the member or provider’s outstanding needs.

Our Customer Service team will always go the extra mile for each call to ensure that every caller feels valued and important.

Our Customer Service team is equipped to provide the most up-to-date member information to our physicians who are calling about Eligibility. Our Customer Service team and online Provider Portal will offer Primary Care Physicians (PCP) real time eligibility lists and reports regarding Health Risk Assessments (HRAs).

Questions?  Please use our chat button (located at the side of this page) to speak to one our Customer Service Representatives, Monday – Friday from 8:00 – 5:00 PM PT.